Customer Service

Live Chat Support

M-Sat  10am – 8:30pm ET   (Live Chat Support will be closed thru the month of February and will re-open: 3-1-2005)

Call Customer Service

(407) 877-5657
M-Sat  9am – 9:30pm ET

Security/Privacy

Your information is safe with us.

Secure Shopping

Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line.

We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard encryption software. While on a secure page, such as our order form, you will see a lock symbol on the top of our page indicating that the page is secure.  With our highly advanced system, we transmit information through many small scrambled/encrypted packets of information through discrete channels to prevent any thief or hacker from gaining access to your personal information.  You can feel safe and secure with the knowledge that the information that you provide us will remain private and confidential.
 

While we use encryption to protect sensitive information online, we also protect user-information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our Site, you can send an e-mail to CustomerService@aboutSatellite.com


Cookies
You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-commerce merchants.  A cookie is a piece of data stored on a user's hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on a Site, a company can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide our users with the personalized shopping experience we can offer using the cookie data. If you have any questions about the use of cookies, please contact us at CustomerService@aboutSatellite.com

At the present time, we do NOT use cookies.  If and when we do, we will inform you.

Special Offers, Account Updates and Opting Out
AboutSatellite.com occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users.

For example, our e-mail messages have an "unsubscribe" feature for users of the Site who buy from us, but don't want to be notified about special offers in the future. Users can simply "Reply" back to the e-mail message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e- mail address, he or she should include the other addresses as well to ensure proper updating of their account information.

Users of the Site can always update the personally identifying information that they have provided to AboutSatellite.com simply by accessing and updating their account information on the Site or by e-mailing us at CustomerService@AboutSatellite.com.

 

 

 

 

 

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